Privacy Policy

1Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Service address and billing address
• Email address
• Telephone number
• Information about your property and requested services
• Appointment and service history
• Communications, questions and customer feedback
• Payment and transaction information
• Marketing and communication preferences

We may also automatically collect limited technical information when you visit our website, such as your device type, browser, IP address, pages visited, referring website and general interaction with the site.

2How We Use Your Information

We may use your information to:

• Respond to inquiries and prepare estimates
• Schedule, provide and manage services
• Communicate about appointments, estimates, invoices and service updates
• Process payments and maintain business records
• Provide customer support
• Send promotional emails or text messages when you have consented to receive them
• Improve our website, services and customer experience
• Prevent fraud, protect our business and comply with applicable legal obligations

3How Information May Be Disclosed

We do not sell or rent personal information.

We may disclose information to trusted service providers that help us operate our business, such as customer relationship management, website hosting, scheduling, email, text messaging, payment processing, accounting, analytics and advertising providers. These providers may access information only as reasonably necessary to perform services on our behalf and are expected to handle it appropriately.

We may also disclose information when reasonably necessary to comply with the law, respond to legal process, protect the rights or safety of Sparkle Window Cleaning Inc. or others, investigate fraud or enforce our agreements.

4Mobile Information and Messaging Consent

Mobile telephone numbers, SMS opt-in information and text-messaging consent will not be sold, rented, transferred or shared with third parties or affiliates for their own marketing or promotional purposes.

This restriction does not prevent us from using service providers that help deliver our text messages or provide related customer-support services on our behalf. Text-messaging opt-in information and consent are used only for communications from Sparkle Window Cleaning Inc. and are not transferable to another business.

If you consent to receive text messages from Sparkle Window Cleaning Inc., messages may include appointment reminders, scheduling updates, service information, follow-ups and promotional offers, depending on the consent you provided. Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at 319-240-8660. Opting out of promotional messages does not prevent us from contacting you when reasonably necessary regarding an active estimate, appointment, service or account through another permitted method.

Consent to receive marketing text messages is not a condition of purchasing services.

5Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link provided in the message or by contacting us. We may still send non-promotional communications concerning active estimates, appointments, invoices or services.

6Payments

Payments may be processed through third-party payment processors. Sparkle Window Cleaning Inc. does not generally store complete payment-card information on its own website. Payment providers process information according to their own privacy policies and security practices.

7Cookies and Website Technologies

Our website and service providers may use cookies, pixels and similar technologies to operate the website, understand how visitors use it, measure marketing performance and improve our services.

You may limit cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.

8Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements and comply with legal obligations. Retention periods may vary depending on the type of information and why it was collected.

9Data Security

We use reasonable administrative, technical and physical safeguards intended to protect personal information. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

10Your Choices

You may contact us to:

• Request access to or correction of personal information we maintain about you
• Ask us to delete information when it is no longer reasonably needed, subject to applicable legal and recordkeeping requirements
• Update your communication preferences
• Opt out of promotional email or text communications

We may need to verify your identity before completing certain requests.

11Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website. If we learn that such information has been collected, we will take reasonable steps to delete it.

12External Links

Our website may link to websites operated by other organizations. We are not responsible for the privacy practices or content of those websites.

13Changes to This Privacy Policy

We may update this Privacy Policy as our practices, services or legal obligations change. The updated version will be posted on this page with a revised "Last Updated" date.

14Contact Us

Questions, concerns or requests concerning this Privacy Policy may be directed to: